Pengertian Kulalitas Layanan [Service Quality]:Menurut Zeithaml (1990 : 19) Kualitas Layanan adalah “Service quality is the extent of discrepancy between customer’s expectations or desires and their perceptions.Yang kurang lebih memiliki arti : kualitas [...]
Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality]
Diposkan oleh Unknown
More about
→
Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality]
